Support, bug reports, feature ideas, privacy questions, and press — all to the same address.
Try This First
Most reports come down to a handful of causes — a charge-only cable, firmware older than 1.10, a microphone permission never granted — and Support walks through each one, along with setup and the questions that come up most. Checking there first often turns a bug report into a two-minute fix.
What to Include
If it is still broken, these five things turn a slow back-and-forth into one reply:
- Your device and OS version — for example “iPad Air, iPadOS 18” or “MacBook Pro, macOS 15”.
- The Sampultu version, from the Settings screen.
- Your volca sample 2 firmware version.
- What you did, what you expected, and what happened instead.
- A screenshot or short screen recording, if the problem is visual.
Your Privacy When You Write
We only ever see what you choose to put in the message. The app sends us nothing on its own — no logs, no crash reports, no usage data. We keep your email for as long as it takes to answer it. See the Privacy Policy for the full picture, and the Terms of Use for what the app does and does not promise.
Not Affiliated with Korg
Sampultu is an independent app. It is not made, endorsed, or supported by Korg Inc. For problems with the instrument itself — firmware, hardware faults, warranty — please contact Korg or your retailer.